Frequently Asked Questions
Period underwear
What is period underwear and how does it work?
Period underwear is a special type of underwear designed for easy use during your period. Thanks to the integrated pad, which consists of a special 4-layer technology, you no longer need tampons, disposable pads, or pantyliners. Liquid is perfectly absorbed, providing comprehensive leak protection without feeling wet.
Why period underwear?
Period underwear offers a high level of comfort and feels just like your favorite underwear. It's effortless to use, comfortable, leak-proof, and reusable. Thanks to the ability to wear it for 6-12 hours (depending on the heaviness of your flow), it's an excellent companion for your daily life.
Who is period underwear suitable for?
Period underwear is suitable for women who are looking for an alternative to tampons, pads, or other period products during their period.
It is a comfortable, reusable, and eco-friendly option that offers a secure and discreet solution during your period.
How long can I wear period underwear?
It is recommended to change period underwear after 12 hours at the latest, or when it feels damp. However, how often you should change your period underwear ultimately depends on the heaviness of your period.
How do I wash period underwear?
It's very simple:
Immediately after wearing, rinse your period underwear with cold water, then wash it in the washing machine at 40 degrees. It's important not to use bleach or fabric softener, as these can impair the underwear's absorbent properties. Afterwards, simply let the period underwear air dry. Please do not put your period underwear in the dryer or iron it.
How do I care for period underwear?
- Wash before first use to activate the absorbent layer.
- Do not use bleach or fabric softener!
- With adequate use, period underwear will last at least 2-3 years!
May I use laundry sanitizer?
Yes, you may use laundry sanitizers – but make sure they do not contain biocides. These can damage the fibers of your period underwear and affect skin compatibility. Mild, biocide-free laundry sanitizers are ideal.
Is period underwear hygienic?
Yes, period underwear is hygienic as long as it is used and cared for properly.
This means: it is best to change my•mense period underwear after 8-12 hours and not to use bleach or fabric softener. In addition, period underwear should not be tumble dried, but simply air dried.
Does period underwear feel damp when worn?
Thanks to the 4-layer technology, liquid is quickly absorbed, so there is no feeling of wetness.
Can I wear my•mense period underwear on heavy flow days?
Thanks to 4-layer technology, our period underwear is also suitable for heavy flow days. Most customers report being able to wear the panties for up to 6 hours on their heavy days.
If you're still unsure at first, you can, of course, always wear them in combination with tampons, pads, or menstrual cups.
Is period underwear sustainable?
Definitely, because compared to disposable products such as tampons or pads, period underwear is reusable and can be worn for several years, whereas disposable products have to be bought and disposed of every month.
In addition, my•mense period underwear is made from environmentally friendly materials to minimize the impact on the environment.
Can I use my•mense period underwear with tampons or a cup?
If you are still unsure at first, you can of course always wear them in combination with tampons, pads, or menstrual cups. Thanks to the 4-layer technology, my•mense period underwear also protects you without the use of additional disposable hygiene products.
Do odors develop?
Thanks to the 4-layer technology, liquid is quickly absorbed, preventing unpleasant odors from forming.
How long does my•mense period underwear last?
With proper care, period underwear will remain leak-proof for 2-3 years. After that, you can simply continue to use it as regular underwear.
Which size do I need?
You can easily find your perfect fit with the help of our size guide. Find your size now
Which my•mense model is right for me?
Currently, we have 9 models in our range:
Daisy - seamless period brief for light days: Absorption equivalent to 1 tampon
Calendula - high-leg period brief with lace: Absorption equivalent to 2 tampons
Heather - period brief with delicate lace: Absorption equivalent to 2 tampons
Rose - period brief with classic lace: Absorption equivalent to 3 tampons
Hyacinth - simple high-leg period brief: Absorption equivalent to 4 tampons
Magnolia Pro - seamless period brief with lace: Absorption equivalent to 4 tampons
Ivy - seamless period brief with clasp: Absorption equivalent to 4 tampons
Dahlia - period boxer short for the night: Absorption equivalent to 5 tampons
Oleander - seamless period brief with high absorbency: Absorption equivalent to 5 tampons
What materials is my•mense period underwear made of?
Materials vary depending on the model.
Hyacinth & Calendula:
Outer layer: 92% bamboo fiber, 8% elastane
Second layer: 100% polyester/TPU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Magnolia Pro:
Outer layer: 85% polyamide, 15% elastane
Lace: 90% polyamide, 10% elastane
Second layer: 100% polyester/PU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Oleander
Outer layer: 85% polyamide, 15% elastane
Second layer: 100% polyester/PU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Dahlia:
Outer layer: 95% cotton, 5% elastane
Second layer: 100% polyester/TPU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Ivy:
Outer layer: 85% polyamide, 15% elastane
Second layer: 100% polyester/PU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Daisy:
Outer layer: 85% polyamide, 15% elastane
Second layer: 100% polyester/TPU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% cotton
Heather & Rose
Outer layer: 85% polyamide, 15% elastane
Lace: 90% polyamide, 10% elastane
Second layer: 100% polyester/PU
Third layer: 80% polyester, 20% cotton, microfiber
Inner layer: 100% polyester
Do my•mense period panties contain biocides or other harmful substances?
Since the vulva is a particularly sensitive area of the body, we do not use biocides, PFAS, or substances that are harmful to you or the environment.
Is my•mense period underwear vegan?
Yes, all my•mense models are 100% vegan and OEKO-Tex certified.
Period Swimwear
What is period swimwear?
Period swimwear looks just like regular swimwear – but it can do much more. It contains a specially developed protective layer that reliably catches your period. This consists of several clever high-tech layers:
Absorbent layer: It safely absorbs and stores liquid without feeling wet or uncomfortable.
Impermeable layer: This ensures that nothing leaks – not even when swimming or moving.
Breathable materials: For a comfortable feel and less odor formation.
This way, you can go swimming completely relaxed during your period – without a tampon or cup. Period swimwear is reusable, sustainable, and ideal for light days in the water and medium days when relaxing or being active.
Can you swim with my•mense period swimwear?
Yes, you can swim normally with my•mense period swimwear.
It's sufficient on its own for light to moderate flow days.
For heavier days, you can easily combine it with a tampon or cup.
Thanks to quick-drying, odor-free materials, you'll feel fresh all day long.
And don't worry: nothing slips, nothing digs in – the fit is just as comfortable as regular swimwear, but with extra protection.
What happens if you go into the water with it?
Many believe that their period will immediately leak when swimming – but that is not the case.
The water pressure significantly slows down the flow.
As soon as you get out of the water again, the absorbent function of the period swimwear kicks in.
How much period swimwear can hold?
Period swimwear can hold up to 3 tampons worth of fluid.
How do I wash period swimwear?
1. Wear & feel good
2. Hand wash carefully with cold water
3. Air dry
How do I care for period swimwear?
- Rinse thoroughly before first use to activate the absorbent layer.
- Do not use bleach or fabric softener!
- With adequate use, period swimwear will last at least 2-3 years!
Everyday Comfort Bra
Why is the bra especially comfortable?
Many women know the feeling: the bra is tight, cuts into the skin, or is the first thing to be taken off when getting home. That is precisely why this bra was developed with a focus on high wearing comfort.
Thanks to its seamless design, soft materials, and the absence of underwire, it adapts comfortably to the body and offers a comfortable fit for everyday wear. Nothing should press, pinch, or unnecessarily restrict you.
So you can focus on your day – and not on your bra.
Does the bra offer enough support despite lacking underwire?
Yes. Many women automatically associate support with underwires. However, we are convinced that comfort and support do not have to be a contradiction.
That is why the bra features integrated 3D support lines that provide extra hold and enhance the fit – completely without underwires.
The result: Pleasant comfort combined with reliable support for everyday life.
What size should I choose?
Our bra is based on classic clothing sizes instead of traditional bra sizes. You can quickly find the right size using our size chart.
Are you unsure? Our chatbot will help you choose the right size and find your perfect fit.
Is the bra visible under clothing?
Thanks to its seamless design, the bra is barely noticeable under many garments. This makes it particularly well-suited for wearing under T-shirts, blouses, sweaters, or other form-fitting tops. The smooth surface ensures a natural appearance under your clothes.
Does the bra have removable pads?
Yes. The bra features removable pads that can be easily taken out and put back in if needed.
This allows you to decide for yourself how you want to wear your bra – entirely according to your personal comfort and individual preferences.
Can the straps also be worn crossed?
Yes. The straps can be worn both in the classic way and crossed over.
This allows the bra to be flexibly adapted to different outfits. At the same time, the crossed-strap option can provide additional support and offers even more flexibility for everyday wear.
Are the straps adjustable?
Yes. The straps can be individually adjusted and adapted to your needs.
This allows you to optimally tailor the fit to your body and ensure a comfortable feel.
How is the bra fastened?
The bra features a three-hook back closure.
This allows the fit to be individually adjusted and tightened or loosened as needed. This ensures the bra sits pleasantly and comfortably.
How do I wash the bra properly?
For optimal care, we recommend removing the removable pads before washing. The bra can then be machine washed at 40–60 °C. After washing, it should be air-dried.
Please do not use a tumble dryer to ensure the material, fit, and comfort are preserved for as long as possible.
Delivery & Payment 👛
Which payment methods are accepted?
You can pay for your order with PayPal, Apple Pay, Klarna, Visa, or Mastercard.
How long are the delivery times?
Shipping usually takes 3-5 business days - we do our best to get your package to you as quickly as possible. During special discount campaigns or special events, our warehouse may not be able to keep up with the increased volume of orders. We are a young start-up and therefore ask for your understanding. Please be assured that your goods will arrive as soon as possible. If you have been waiting longer than 2 weeks and have ordered an item that is not categorized as "pre-order," please indicate in the chat that you would like to speak to a customer service representative. We will then assist you within a maximum of 48 hours.
Where does my•mense deliver?
We currently ship to Germany, Austria, and Switzerland.
Where is my•mense period underwear/period swimwear produced?
Our my•mense period underwear/period swimwear is manufactured in a specialized facility in China. We made this decision very deliberately – after extensive research and careful consideration of ecological and ethical aspects.
A "Made in EU" label is not automatically more sustainable. The high-quality materials we use for our four-layer absorption technology largely come from abroad anyway. Even with production within the EU, these materials would have to be imported, which could cause additional transport routes and CO₂ emissions.
It was important to us to develop period underwear that is affordable for as many people as possible – without compromising on quality, safety, and responsibility. That's why we pay particular attention to ensuring that our products are vegan, biocide-free, and PFAS-free. We rely on high-quality, durable materials and work closely with our partner company, which manufactures according to international standards and ensures fair working conditions.
Our goal is to offer period products that work, that you can rely on – and that you can afford, without having to compromise on quality or ethics.
I never received my package, what should I do?
We are very sorry to hear that you have not received your package. Regarding this matter, we ask you to write in our chat on our website (bottom right) that you would like to speak to a person. Someone from our team will get back to you within the next 48 hours.
Discount Codes & Gift Vouchers 🎁
How does the gift voucher work?
We will send the gift voucher with a unique code to the provided email address. The voucher with the code can, of course, also be printed out. Simply enter the code at checkout and the discount will be deducted automatically.
My discount code is not working
Please check the following if your code isn't working:
- Is the code still valid? You can find the validity period in the email where you received the code.
- Is the correct product in your shopping cart? Some codes are only valid if a specific product is in the shopping cart – for example, the one that is supposed to be free or discounted with the code. The code usually only applies once the correct product has been selected.
- Has the required minimum order value been reached? Many codes are only valid from a certain purchase value. You can also find this information in the email with the code.
How do I apply discount codes?
You can easily enter discount codes during checkout with your order. The discount will then be automatically deducted. Depending on the discount code, it may not be possible to redeem multiple codes per order.
Returns & Exchanges 🔁
Can I return my goods?
Does your panty not fit properly – for example, too tight, too loose, or simply not the right fit? Then you don't have to return it immediately.
Simply send it back to us, and we will make sure that you either receive the same style in the correct size or, if you wish, can try a completely different style.
Your advantage: We cover the postage costs for exchanges. For returns, you bear the shipping costs yourself.
➡️ Click here to go directly to the exchange form
If you do not wish for a FREE exchange, you can, of course, return your unworn items at your own expense within 14 days.
Here's how it works:
Please log in to our support chat on the website at the bottom right. Let us know which styles (including size) you would like to return and why.
Our team will personally attend to your request and will get back to you within 48 hours at the latest.
Do you offer a return label or return sticker?
Yes! Once you have registered your return or exchange via our form, you will receive a return label via our return portal.
For an exchange, we provide the return label free of charge. For a full return, we will deduct a flat shipping fee of €3.95 from your refund.
Can I exchange my item?
It's important to us that you are completely satisfied. That's why you can exchange your panty for FREE within 14 days – as long as it is unworn, undamaged, and returned with the hygiene liner.
Please fill out this form: Request an exchange
How long does the refund take?
Once we have received your goods, a quality check will be carried out. If everything is in order, the amount paid will be refunded to you. The refund can take up to 14 days, but we do our best to process it as quickly as possible.
How long does the exchange take?
Once your exchange package has arrived, we will carefully inspect it. If everything is in order, your new merchandise will be shipped to you immediately. Processing can take up to 14 days – however, we strive to process your package much faster.










